These Terms of Service ("Terms") apply to all bookings made directly through the Staymoovers website (staymoovers.com) for accommodations that Staymoovers operates directly or lists on behalf of partner hosts ("Properties"). Staymoovers is a marketplace: it lists a growing and changing range of Properties across different locations, operators, and property types, and will continue to add new Properties and partners over time.

Because Properties differ from one another, certain operational details — including cancellation policy, check-in and check-out arrangements, payment schedule, and any security deposit — are not fixed across the marketplace. Instead, they are set individually for each Property and each booking, as described in Clause 2 below.

Staymoovers acts as a direct booking platform and, for partner Properties, may also act as a booking agent on behalf of the host. Where a Property is operated by a partner rather than Staymoovers directly, certain obligations described below — such as day-to-day management, property condition, and on-site rules — rest with the host rather than with Staymoovers.

The specific conditions that apply to your stay — including the cancellation policy, check-in and check-out times or windows, payment schedule and accepted methods, and whether a security deposit applies (and if so, its amount and handling) — are displayed on the relevant Property page and confirmed again during the booking process before you complete your reservation.

By completing a booking, you accept the specific conditions shown for that Property and those dates. These conditions become part of the binding booking agreement for that reservation, alongside these Terms. Where these Terms and a Property's specific conditions overlap, the Property-specific conditions shown at the time of booking take precedence for that reservation.

Conditions may vary between Properties, between hosts, and over time — including by season, promotion, length of stay, or booking channel — and may change as Staymoovers adds new Properties and partners.

A booking is confirmed once you receive a confirmation email or booking reference from Staymoovers, and any payment required at the time of booking (per Clause 2) has been processed.

Please check the number of guests, dates, and Property details carefully before confirming. Bookings are made for the number of guests stated at the time of reservation; exceeding this number without prior agreement may result in additional charges or refusal of check-in.

Availability and pricing shown on the website are confirmed at the time of booking and may vary by Property, season, demand, and length of stay.

Prices are displayed in the currency shown on the Property page and may include or exclude local taxes, cleaning fees, or a security deposit, as indicated at checkout for that specific Property.

Payment is processed securely through our booking engine or payment provider. The payment schedule that applies to your booking — for example full payment at the time of booking, or a deposit followed by a balance due before check-in — is shown at checkout in accordance with Clause 2.

Any additional charges — for example damages, excess cleaning, or late check-out — will be communicated to you and may be charged to the payment method used for the booking.

The cancellation policy that applies to your booking is displayed on the Property page and confirmed again at checkout before you complete your reservation, in accordance with Clause 2. By completing a booking, you accept that specific cancellation policy for that reservation.

No-shows and early departures do not entitle you to a refund for unused nights, except where required by applicable law or expressly stated in the cancellation policy shown for your booking.

Refunds, where due under the applicable cancellation policy, are issued to the original payment method within a reasonable time after the cancellation is confirmed.

Guests are expected to treat each Property with the same care they would give their own home, follow the house rules published on the Property page, and respect quiet hours, neighbors, and any occupancy limits stated for that Property.

You are responsible for the conduct of everyone in your party during the stay, including any additional visitors you allow onto the Property.

Smoking, unauthorized parties or events, and pets are not permitted unless expressly stated as allowed on the Property page.

Staymoovers and, where applicable, the property host are responsible for ensuring the Property is clean, safe, and matches the description and amenities listed at the time of booking.

If a Property becomes unavailable due to unforeseen circumstances, Staymoovers will make reasonable efforts to offer a comparable alternative or a full refund.

As Staymoovers grows to include additional partner properties, individual hosts remain responsible for the day-to-day condition, access arrangements, and on-site rules of their own Property, as shown on that Property's page.

Check-in and check-out times or windows, along with any specific access instructions — such as self check-in, key collection, or reception hours — are displayed on the relevant Property page and confirmed at the time of booking, in accordance with Clause 2.

Early check-in or late check-out may be available on request, subject to availability and the Property's own policy, and may carry an additional cost.

Guests are liable for any damage, loss, or excessive cleaning caused during their stay, beyond normal wear and tear.

Whether a security deposit applies to your booking, and if so its amount and how it is collected and refunded, is shown on the Property page or at checkout in accordance with Clause 2. Where a deposit applies, it is refunded after check-out once the Property has been inspected, less any deductions for damage or additional cleaning.

Where no deposit is collected in advance, Staymoovers reserves the right to charge the payment method on file for reasonable, documented costs arising from damage caused during the stay.

Staymoovers acts with reasonable care in selecting and presenting Properties, but does not guarantee that a Property will be free from all risk. To the extent permitted by law, Staymoovers is not liable for indirect or consequential losses, or for issues outside its reasonable control.

Nothing in these Terms limits liability that cannot be excluded under applicable Polish, Austrian, or EU consumer protection law.

Staymoovers is not responsible for delays, cancellations, or failure to perform obligations caused by events beyond its reasonable control, including natural disasters, government action, strikes, or other emergencies. In such cases, we will work with you in good faith on rescheduling or a fair resolution.

These Terms are governed by the laws of Poland, without prejudice to any mandatory consumer protection rights you may have in your country of residence under EU law. Any dispute will first be addressed through direct communication with our support team before pursuing formal proceedings.

We may update these Terms from time to time to reflect changes in our services, our marketplace of Properties and partners, or legal requirements. The version published on this page at the time of your booking applies to that booking.